All orders placed with Astra Stone Worktops shall be subject to these terms and conditions and shall refer to every written contract.

To secure your rights, please read all the terms and conditions before proceeding with any order or committing to approve any delivery, as you agree to be bound by these terms and conditions by proceeding with any order or contract with Astra Stone Worktops.

Please write or contact us if you are unsure about your rights, and ask for some clarification. Your rights are not affected by these terms and conditions.

The buyer agrees that they have inspected the products, the subject of the transaction and that after the customer or agent has signed a delivery note acknowledging the receipt of the goods, they agree that the goods, as delivered, were in good order and condition.

Upon inspection of the items on arrival, whether they are not in suitable condition (damaged, scratched or bowed), the customer should decline the delivery and contact Astra Stone Worktops via e-mail (info@astrastone.co.uk), and arrangements will be made for replacement at the time of delivery.

If delivery is approved and signed, Astra Stone Worktops will take into account that the goods have been inspected and are in a suitable state.

Astra Stone Worktops highly advises that the products supplied, to be presented to the end customer for acceptance prior to fabricating. Once cut or processed, the consumer acknowledged the good state of the products as they are and Astra Stone Worktops Ltd will not be liable for any potential charges from either the customer (fabricator) or the end-user about pre-existing defects, batch, colour difference, scale, etc.

Samples are sold to customers and end-users as a colour and design reference, but samples differ from the finished product. Note batches range from 20mm and 30mm, as it is highly advised that there should be no joints between separate batches. If the customer needs a batch match from the previous order, this should be stated by e-mail before distribution, as Astra Stone Worktops would not assume any obligation if it is not told, subject to the batch already available.

The thickness of the items is nominal and can vary marginally. We’re trying to maintain this difference under +/-3mm. Any concerns with products above this number should be identified to us just before fabricating to ensure that you get a supply exchange. When fabricated, we cannot consider any demands from either the customer or the end-user.

According to the Astra Stone Worktops Terms of Sale and given within 30 days of the date of delivery, Astra Stone Worktops can only allow the return of any goods which are deemed not acceptable due to cracks, presented via e-mail, provided that the goods have not been processed or further affected in any manner whatsoever. Restocking charges can apply for returned goods.

Ownership of all items supplied will remain beyond Astra Stone Worktops until payment in full is obtained in cleared funds. Astra Stone Worktops may refuse to accept an order or deliver upon fulfilment of either of the following conditions:

– Consumer having an accrued balance not previously settled upon.
– Products not being in stock.